Consents & Policies

Cookie Policy & Consent

This Cookie Policy explains how SurfMe.Guru uses cookies and similar technologies to recognize you when you visit our website.

Types of Cookies We Use

Managing Your Consent

• Adjust settings via our Cookie Consent Tool (bottom-right of screen)
• Browser settings can refuse cookies (may impact functionality)
• Third-party opt-outs available for advertising networks

General Disclaimer

1. Content Accuracy

• While we strive for accuracy, information may contain errors or omissions
• Surf conditions, prices, and availability subject to change
• Always verify critical information before making travel decisions

2. Third-Party Services

• We are not responsible for third-party services (accommodations, transport, etc.)
• Links to external sites are provided for convenience only
• We do not endorse or guarantee third-party content

3. Liability Limitations

• We are not liable for indirect, incidental, or consequential damages
• Maximum liability limited to amount paid for our services
• Participation in surf activities is at your own risk

Refund & Cancellation Details

1. Standard Policy

• 60+ days before: Full refund minus $150 admin fee
• 30-59 days before: 50% refund of total amount paid
• 0-29 days before: No refund available

2. Special Circumstances

• Medical Emergencies: Requires doctor's note, credit issued
• Travel Restrictions: Credit for future travel if government-imposed
• Natural Disasters: Case-by-case evaluation

3. Process

• All cancellations must be in writing
• Refunds processed within 14 business days
• Original payment method will be credited

Travel Insurance Disclosure

1. Coverage Requirements

• Medical coverage minimum $100,000 including evacuation
• Must cover surfing activities (check policy exclusions)
• Trip cancellation/interruption coverage recommended

2. What We Don't Cover

• Medical treatment or evacuation costs
• Lost/stolen personal items
• Travel delays or cancellations
• Personal liability claims

3. Recommended Providers

We suggest considering these travel insurance providers:

• World Nomads (surfing coverage available)
• Allianz Global Assistance
• AXA Travel Insurance

Payment Security Statement

1. Security Measures

• All payments processed via Stripe (PCI-DSS Level 1 compliant)
• 256-bit SSL encryption for all transactions
• 3D Secure authentication for card payments
• Regular security audits and penetration testing

2. PCI Compliance

• We do not store full credit card numbers
• Tokenization used for recurring payments
• Annual PCI-DSS certification maintained

License & Registration

• Business Name: SurfMe.Guru Pvt Ltd
• Registration: PV 0023456 (Sri Lanka)
• Tourism License: SURF/2024/001 (SLTDA)
• EU Package Travel Operator ID: PT2024SL001
• Insurance Provider: Lloyds of London ($2M liability)

Accessibility Statement

1. Our Commitment

• WCAG 2.1 AA standards compliance
• Ongoing accessibility improvements
• Alternative formats available upon request

2. Known Limitations

• Some surf locations have limited accessibility
• Older PDF documents may not be fully accessible
• Video content may lack full captions

3. Contact for Assistance

For accessibility-related questions or requests:

Email: access@surfme.guru
Phone: +94 76 123 4567 (accessible during business hours)

Complaint Resolution

1. How to Submit

• Primary Contact: complaints@surfme.guru
• Emergency: +94 76 123 4567 (24/7 during programs)
• Written complaints preferred for documentation

2. Process Timeline

• Initial Response: Within 48 hours
• Investigation: Typically 7-14 days
• Resolution: Within 28 days for complex cases

3. Escalation

If unsatisfied with resolution:

• EU customers may use EU Online Dispute Resolution platform
• Other customers may pursue arbitration in Sri Lanka

Social Media & Third-Party Links

1. Social Media Disclaimer

• Our social channels may contain user-generated content
• Views expressed don't necessarily represent SurfMe.Guru
• We reserve the right to moderate content

2. External Links

• Links provided for informational purposes only
• We do not control third-party website content
• Linking does not imply endorsement

3. User-Generated Content

• By tagging @surfme.guru, you grant us limited usage rights
• Can request removal via DM or email