These Terms & Conditions govern your relationship with SurfMe.Guru and participation in our surf programs. By making a booking, you agree to these terms in full.
1. Booking Procedures
All bookings require completion of our registration form and health questionnaire
Bookings are confirmed only upon receipt of deposit payment
We reserve the right to decline bookings that don't meet safety requirements
EU package travel regulations apply to all bookings made within the EU
Group bookings (8+ people) require special arrangements
2. Payment Terms
30% non-refundable deposit required at time of booking
Balance due 30 days prior to arrival date
Late payments may result in booking cancellation
All payments processed through PCI-DSS compliant systems
Credit card surcharges may apply (disclosed at checkout)
3. Refund & Cancellation Policy
60+ days before: Full refund minus $150 admin fee
30-59 days before: 50% refund of total amount paid
0-29 days before: No refund available
No refunds for early departures or unused services
COVID-19 exceptions: Credit for future travel if borders closed
Force majeure events follow EU Package Travel Regulations
4. Liability Disclaimer
Surfing is an inherently risky activity - participation is at your own risk
We carry $2M professional liability insurance
Not liable for personal injury except where caused by our negligence
Not responsible for loss/damage to personal property
Participants must have adequate travel insurance
Maximum liability limited to total amount paid for services
5. Intellectual Property
All surf curriculum and materials are proprietary
Unauthorized commercial use of our methods is prohibited
Media captured during sessions may be used for marketing unless opted out
SurfMe.Guru retains all rights to photographic/video content
6. Governing Law & Jurisdiction
These terms governed by laws of Sri Lanka
Disputes subject to exclusive jurisdiction of Sri Lankan courts
EU consumers may pursue claims in their home jurisdiction
Arbitration available for claims under $10,000 USD
7. Community Guidelines
Respect all community members and staff
No harassment or discrimination tolerated
Alcohol/drug abuse may result in expulsion without refund
Damage to property will be charged to guest
Quiet hours enforced from 10pm-7am
8. Travel Insurance Requirement
Comprehensive travel insurance is mandatory
Must cover surfing activities and medical evacuation
Proof of insurance required before participation
We do not provide health/travel insurance
Recommend minimum $100,000 medical coverage
9. Payment Security
All payments processed via Stripe (PCI-DSS Level 1 compliant)
256-bit SSL encryption on all transactions
We do not store full credit card details
3D Secure authentication required for all cards
10. License & Registration
Registered with Sri Lanka Tourism Development Authority (SLTDA)
Tourism License No: SURF/2024/001
Business Registration: PV 0023456
EU Package Travel Operator ID: PT2024SL001
Fully insured with Lloyds of London
Questions About Our Terms?
Contact our legal team for clarification on any terms